Frequently asked questions.

Eticket

I can't find the date option for booking tickets. Can I make advance bookings?

You can only book tickets for the same day as the show for now.

What if I need to book tickets to more than one movie?

You can purchase your tickets for the first movie and then navigate to other movies while remaining logged in.

I booked my tickets half an hour ago. Why haven't I received the tickets by email yet?

Your server may be blocking the mail as spam. Talk to your administrator or check your spam folder.

When I go into the E/Ticket system the page hangs.

You may need to disable firewall settings or pop-up blockers. Try refreshing your page.

Can I use E/Ticket to book seats that are part of the VIP Mashreqbank MasterCard/Manhattan Card/ABN Amro Card promotions?

No. The E/Ticket/VIP Mashreqbank MasterCard/Manhattan Card/ABN Amro Card are all different offers.

I don't have a printer. Can I still use E/Ticket?

While it's preferred that you bring your printed E/Ticket with you to avoid delays, you can do without it. Just note down the number you get at the end of the transaction and give this to the theatre's counter staff to be processed.

Without a printed E/Ticket, please expect at least a 15 minute delay at the counter.

You say that E/Ticket cancels out queuing time but I still find myself having to queue.

Theatres accepting E/Tickets each have a dedicated E/Ticket counter where you can hand in your ticket and be on your way in no time. The E/Ticket counter is also where you will receive your AED5 vouchers, and have the option of redeeming them.

I was expecting to get 5 Dirhams back at the cinema counter!

When you book E/Tickets you receive a voucher card that is stamped once for every ticket you buy. Each stamp amounts to AED5, and once you've collected 6 stamps, you can redeem them for a movie ticket.

I booked E/Tickets but can no longer attend the show. Can I cancel my tickets?

No. Regretfully E/Tickets are non-refundable.

I get the message ''Online Booking is Closed for this show. Please choose another time.''

E/Tickets for this show are either fully booked or the showtime has already passed.

Can I use my ATM Debit Card to book E/Tickets?

You can use your Visa or MasterCard Credit Cards only at the moment.

Movie Ratings and Release Dates

What movie rating system is in practice in the UAE/Jordan?

The UAE and Jordanian Ministries of Information, respectively, review and assign all movie ratings ini those countries. The ratings categories are as follows:

G: General audiences - Ages 5 and above admitted

PG15: Parents cautioned - Some material may be inappropriate for children under 15

15+: No one under 15 admitted

18+: No one under 18 admitted

What movie rating system is in practice in Lebanon?

Films exhibited in Lebanon are rated by the Lebanese Censorship Board. The ratings categories are as follows:

G: General audiences - All ages admitted

PG: Parental guidance is advised.

12: No one under 12 admitted.

15: No one under 15 admitted.

18: No one under 18 admitted.

Why aren't movies released at the same time internationally? Why has [insert movie title here] been delayed?

Movie release dates are assigned by either the studios or the regional distributors and exhibitors. While some movies do enjoy simultaneous international release, many are time shifted in order to achieve maximum results in their respective markets.

Due to unforeseen market changes, release dates are occasionally changed.