Frequently Asked Questions

1. E-TICKET step by step guide.
   
2. Can I use my ATM Debit Card to purchase E/TICKETs?
   
3. How do I know if my booking is confirmed and how do I collect my tickets?
   
4. Is it safe to use my credit card to book online?
   
5. What is your refund policy?
   
6. Can I book via means other than online ticketing?
   
7. What forms of ticket purchasing are available at Grand Cinemas?
   
8. What movie rating system is in practice in Lebanon?
   
9. Why aren't movies released at the same time internationally? Why has [insert movie title here] been delayed?
   
10. When does Grand Cinemas update the movie schedule online?
    
11. What is RealD?
    
12. What is Digital Cinema?
    
13. How is RealD 3D different from the "old" 3D?
    
14. Are there going to be a lot of 3D movies in the near future?
    
15. So what about those 3D glasses?
    
16. Where can I watch RealD movies?
    
17. Do you have any seating policy?
    
18. I am running late for the film. Will my booking still available?
    
19. Do you organise Kids/Birthday parties?
    
20. Can I bring in my own food or drink?
    
21. How long are the adverts and trailers?
    
22. Do you have a gift voucher I can purchase?
    
23. What is advanced screening or Wednesday Special?

1. E-TICKET step by step guide.

STEP.1
If you are on the main page then select either Now Showing or simply click on the
E-TICKET banner displayed in the home page.

STEP.2            
Cinema names will be displayed on the left hand side of the page, with icons marking the theatres for which E/TICKET is available. Click on the + sign to view the drop down menu which contains the current movie listings.

STEP.3            
Choose the movie you wish to see by clicking on the movie title. Full details of the movie will appear on the right hand side of the page, in addition to the online booking, or E/TICKET option where available.

STEP.4            
A new page will prompt you to choose your security option. All movies display alongside their timings.* Note: All timings on this page apply to the current date only.

STEP.5            
Click on the showtime of your choice if you intend to see the movie in the current date.* Note: If you wish to choose a movie for a different date, go to STEP.10.

STEP.6            
A new page will prompt you to select ticket quantity, ticket categories and seat position. Simply select NEXT in order to enter the payment details if you are happy with the automatic seating allocation.* Note: The system will choose the best available seats from back to front.
                       
If you prefer to select you own seats, click on SELECT to view the seating layout. Choose your desired seat by unselecting the automated choice highlighted in GREEN and make your personal preference. Then click SELECT to proceed.

STEP.7            
A new page will prompt you to fill in your payment details. Read the Terms & Conditions prior to ticking the box “I have read and agree to the terms and conditions”.

STEP.8            
Click on PURCHASE to complete the transaction.

STEP.9            
A confirmation page will appear. Print out the page or note down your booking number. Simply provide your booking number to our cinema staff at the box office, or, using the same credit card you used for the online purchase, you can collect your tickets from GC Kiosks available at selected cinemas by choosing the PICK UP option.

STEP.10          
This step is only for those who wish to purchase tickets for a date different to the current date. To select an alternate date, go back to STEP.4. Once you choose the security option, click on your desired movie title. A list of cinemas will appear as an additional option of movie availability. Select your desired cinema, then the date and time. Now follow steps from STEP 6.

2. Can I use my ATM Debit Card to purchase E/TICKETs?

      
Inquire with your bank whether or not your ATM Debit Card can be used for online purchases.

3. How do I know if my booking is confirmed and how do I collect my tickets?

      
Once your booking has been confirmed, the cinema or Call Centre operator will provide you with a booking number, which you will be able to quote or present at the box office for ticket issuance. Kindly ensure you collect your ticket 30 minutes before the show in order to avoid the booking being cancelled.

4. Is it safe to use my credit card to book online?

      
Yes, the system is extremely secure. Your transaction details are encrypted using SSL (Secure Socket Layer) technology.

5. What is your refund policy?

      
Grand Cinemas has a NO REFUND, NO EXCHANGE policy.

6. Can I book via means other than online ticketing?

      
Besides the online ticketing option, you can book your tickets by phone by calling the cinema you wish to visit. Alternatively, you can use the GC Kiosks available at selected cinemas.

7. What forms of ticket purchasing are available at Grand Cinemas?

      
Besides conventional Box Office ticket sales, Grand Cinemas offers a variety of methods to purchase movie tickets, such as E/TICKET online booking and through the GC Kiosks available at selected locations. In addition, you can collect or PICK UP your online tickets at the GC Kiosks without ever having to visit the box office.

8. What movie rating system is in practice in Lebanon?

      
Films exhibited in Lebanon are rated by the Lebanese Censorship Board. The ratings categories are as follows:

G: General audiences - All ages admitted

PG: Parental guidance is advised.

12: No one under 12 admitted.

15: No one under 15 admitted.

18: No one under 18 admitted.

9. Why aren't movies released at the same time internationally? Why has [insert movie title here] been delayed?

      
Movie release dates are assigned by either the studios or the regional distributors and exhibitors. While some movies do enjoy simultaneous international release, many are time shifted in order to achieve maximum results in their respective markets. Due to unforeseen market changes, release dates are occasionally changed

10. When does Grand Cinemas update the movie schedule online?

      
All movie information, including showtimes, are updated Wednesday evening of each week. The schedule reflects showtimes from Thursday to the following Wednesday of the week.

11. What is RealD?

      
A revolutionary new way of seeing entertainment, RealD cinema is a digital 3D projected technology which does not require two projectors to achieve 3D images, unlike older technology. RealD brings the third dimension to life and creates stunning 3D that is as real as the world around us. This is not the 3D of years or decades ago, but a next-generation digital technology – bright, clear images which immerse the viewer in a realistic and powerful experience. In a RealD 3D theatre you are seeing unparalleled visuals based upon 3D science used by NASA and others. Because RealD 3D is digital 3D, it is easy on the eyes and every seat in the house is a great seat.

12. What is Digital Cinema?

      
Digital Cinema is a new technology whereby the traditional 35mm film reel is replaced by an electronic copy contained on a storage device. The advantage of digital cinema is a crystal clear picture with an astonishing quality of sound. In addition, 3D images created in Digital are better, faster and more reliable to run.

13. How is RealD 3D different from the "old" 3D?

      
If you're thinking of those red-and-blue coloured glasses, it's completely different. Because RealD is a digital technology, the two images (right eye and left eye) can be perfectly calibrated, creating an ultra-realistic image that doesn't give you headaches or eyestrain.

14. Are there going to be a lot of 3D movies in the near future?

      
IYes! There are over thirty movies already planned for release in the next two years, and more to come. Leading filmmakers including Jim Cameron, Steven Spielberg, Peter Jackson, Robert Zemeckis and Tim Burton are all making 3D films.

15. So what about those 3D glasses?

      
Right now it isn't possible to have a great 3D movie experience without glasses. RealD's 3D glasses are uniquely lightweight and comfortable – you will forget you're wearing them. They even look cool – or so we've been told! RealD glasses are specially made not only to fit everyone comfortably, but also to fit over prescription frames.

16. Where can I watch RealD movies?

      
In Lebanon, you can experience Digital Cinema and RealD 3D at Grand Cinemas ABC and Grand Cinemas Concorde. Be sure to treat your family to this thrilling new cinematic experience.

17. Do you have a seating policy?

      
Yes. All of Grand Cinemas locations have allocated seating at all times. We strongly advise our patrons to select their desired seats when purchasing their tickets and to keep their seats throughout the show.

18. I am running late for the film. Will my booking still available?

      
Yes, Grand Cinemas operates an allocated seating policy. If you have purchased your ticket, your seat will be available until the end of the show.

19. Do you organise Kids/Birthday parties?

      
Yes, we welcome all guests in groups and families. You can make a booking by contacting the cinema in which you wish to host the event. You can find the cinema contact information in the "Contact Us" section.

20. Can I bring in my own food or drink?

      
Grand Cinemas has a strict NO FOOD or DRINK policy. We reserve the right to refuse admission into the cinema halls, screens or beyond the ticket control area with food or drink bought outside the premises. All cinemas display the necessary signage, raising awareness of the policy. As a food operator, we offer a wide range of snacks which will cater to our patrons. In addition, our food and drink policy serves to protect cinema furnishings and customer clothing.

21. How long are the adverts and trailers?

      
Adverts and Trailers normally last an average of 15 to 20 minutes before the actual film or feature.

22. Do you have a Gift Voucher I can purchase?

      
Yes, we have a variety of Gift Vouchers you can choose from. You can find more information by contacting isaac@srandsons.com or browsing through our Grand Offers page.

23. What is advanced screening or Wednesday Special?

      
Every Wednesday evening, we make new releases available to our patrons for an advance viewing. This is the full length of the film at the regular price.